Privacy Policy
Last updated: July 2026
Introduction
Bar-Q Southern Barbecue ("Bar-Q," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard information when you visit bar-q.com, place an order, sign up for our newsletter, or otherwise interact with us.
Information We Collect
We collect information you provide directly to us, including:
- Contact information such as your name and email address when you sign up for our newsletter or promotional offers.
- Order information such as billing address, phone number, and items ordered when you place an order or request catering.
- Event details such as event date, location, guest count, and menu preferences when you request a catering quote.
- Communications when you contact us by email, phone, or through forms on our website.
We also automatically collect limited technical information when you visit our website, including IP address, browser type, device information, and pages viewed. This is collected through cookies and similar technologies to help our website function and to understand how visitors use it.
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders and catering requests.
- Send you the newsletter, promotional offers, and updates you've signed up for.
- Respond to your questions and customer service requests.
- Improve our menu, website, and customer experience.
- Comply with legal obligations and protect our legitimate business interests.
Email Marketing
If you sign up for our newsletter or claim a promotional offer, we use Mailchimp to manage our email lists and send messages. By signing up, you consent to having your information transferred to Mailchimp for processing in accordance with their privacy policy. You can unsubscribe at any time using the link in any email we send or by emailing us at [email protected].
How We Share Your Information
We do not sell your personal information. We share information only with:
- Service providers who help us operate our business, including Mailchimp (email marketing), HoneyBook (catering inquiry form), Google (website analytics via Google Analytics), Meta (advertising measurement via the Meta Pixel), and website hosting providers. These providers are contractually required to handle your information securely and use it only for the services they provide to us.
- Legal authorities when required by law, subpoena, or to protect our rights, property, or safety, or that of others.
- Business transfers if Bar-Q is involved in a merger, acquisition, or sale of assets, in which case your information may be transferred as part of that transaction.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies for a range of purposes. We group them into three categories:
- Strictly necessary cookies that keep the site working, remember your consent choice, and protect against fraud and abuse. These load automatically and cannot be disabled through our cookie banner because the site would not function without them. Examples include cookies from Cloudflare (which protects our site) and our website platform (which manages your session as you move between pages).
- Analytics cookies from Google Analytics 4 that help us understand how visitors use our site so we can improve it. These do not load until you affirmatively consent through our cookie banner. If you do not consent, we may receive anonymous, aggregate visit counts through Google's cookieless measurement, which do not identify you individually.
- Advertising and measurement cookies from the Meta Pixel (Facebook and Instagram) that help us measure the performance of our marketing and reach people who might be interested in Bar-Q. These do not load until you affirmatively consent.
Our catering inquiry form is provided by HoneyBook. To reduce data sharing with third parties, the HoneyBook form does not load on our catering page unless you affirmatively consent, either through the cookie banner or by clicking "Load Catering Form" on the page itself.
When you first visit our site, a cookie consent banner appears in the corner of your screen with two options: Accept All or Reject. If you Accept, we enable analytics and advertising cookies as described above. If you Reject, we keep them disabled and only strictly necessary cookies remain active. Your choice is saved on your device so you don't see the banner on every visit.
You can change your choice at any time by clicking the Cookie Preferences link in the footer of any page. You can also control cookies more broadly through your browser settings, though disabling strictly necessary cookies may affect how the site functions for you.
We implement Google's Consent Mode v2 framework, which means that when you have not consented, Google's and Meta's tracking technologies are held in a suppressed state and do not collect personal identifiers or drop tracking cookies on your device.
Data Security
We take reasonable measures to protect the information we collect, including secure storage and limited access. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Rights
Depending on where you live, you may have rights regarding your personal information, including the right to access, correct, delete, or restrict the use of your data. To exercise any of these rights, please contact us at [email protected] and we'll respond within a reasonable time.
Children's Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with their information, please contact us so we can delete it.
Third-Party Links
Our website may contain links to third-party websites, including social media platforms and our online ordering partners. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before sharing any information.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Material changes will be communicated through our website or by email if you've subscribed to our newsletter.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Bar-Q Southern Barbecue
2600 W Main St
Richmond, VA 23220
Email: [email protected]
Phone: (804) 245-2173
